Sora Xpress Terms & Conditions for SMS Services (OTP)

Last Updated: Sunday, June 1, 2025

1. Acceptance of Terms

By providing your mobile phone number and opting in to receive SMS messages from Sora Xpress, you agree to these Terms & Conditions.

2. Service Description

Sora Xpress provides SMS-based One-Time Password (OTP) authentication messages to verify user identity during account registration, sign-in, and password reset processes on our mobile application.

3. Message Frequency

Message frequency varies based on your account activity. You will typically receive 1-3 messages per authentication session when you actively request account verification. We do not send promotional or marketing messages through this service.

4. Opt-In and Consent

• You must explicitly consent to receive SMS messages by checking the opt-in box during account setup
• Consent is required each time you provide or update your mobile phone number
• You may only receive messages after providing explicit consent

5. Opt-Out Instructions

• You can cancel SMS services at any time by texting "STOP" to our phone number
• When you send "STOP," we will send a confirmation message that you have been unsubscribed
• After opting out, you will not receive additional SMS messages from us
• Note: Opting out may prevent you from accessing your account
• To opt back in, you must re-register through our application

6. Help Information

• For assistance, text "HELP" to our phone number or email [email protected]
• When you send "HELP," we will respond with instructions on how to use our service and how to unsubscribe

7. Supported Carriers

We can deliver messages to the following mobile phone carriers:

Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, US Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile.

Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, and other regional carriers.

8. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on network availability and carrier policies beyond our control.

9. Costs and Charges

Message and data rates may apply for any messages we send to you or that you send to us. Contact your wireless provider for information about your text and data plan costs.

10. Customer Support

For questions about our SMS services:

• Email: [email protected]
• Our customer support team can assist with account issues and SMS service questions

11. Privacy

Your privacy is important to us. Please review our Privacy Policy at https://www.soraxpress.com/privacy-sms for information about how we collect, use, and protect your information.

12. Limitation of Liability

Sora Xpress is not responsible for:

• Delays or failures in message delivery due to carrier issues
• Charges from your mobile carrier for receiving messages
• Inability to access your account if you opt out of SMS verification

13. Changes to Terms

We may modify these Terms & Conditions at any time. Continued use of our SMS services after changes constitutes acceptance of new terms.

14. Contact Information

For questions about these Terms & Conditions:

Sora Xpress
Email: [email protected]